Privacy Policy

PRIVACY POLICY

Last Updated: September 2026

 

OUR COMMITMENT TO PRIVACY

ReiSpace is committed to respecting your privacy and protecting the personal information entrusted to us.

This Privacy Policy provides a general explanation of the types of information we may collect when you visit our website or use ReiSpace services, why we may collect it, how it may be used, and the choices available to you.

Our privacy practices are designed with reference to applicable Canadian privacy and health information requirements. As ReiSpace continues to develop and expand its services, our privacy practices and this Policy will continue to be reviewed and updated.

INFORMATION WE MAY COLLECT

Depending on how you interact with ReiSpace, we may collect information such as:

- your name and contact information;
- information required to create and manage an account;
- information you choose to provide about your wellness needs, preferences, language, identity, or support interests;
- information related to your use of ReiSpace services;
- information necessary to help connect you with appropriate services or professionals;
- technical information associated with your use of our website or platform;
- communications you send to us; and
- information required to process transactions or administer services.

Some ReiSpace services may involve personal or health-related information. We recognize the sensitivity of this information and aim to apply safeguards appropriate to the nature of the information involved.

Where information about identity, culture, language, accessibility needs, faith, or other personal preferences is requested, our intention is to use that information to improve relevance, accessibility, cultural responsiveness, or service matching. You may choose whether to provide optional information unless it is required to deliver a particular service.

HOW WE USE INFORMATION

We may use information to:

- provide and administer ReiSpace services;
- personalize your experience;
- help connect you with services, resources, or professionals;
- communicate with you about your account or services;
- respond to questions and support requests;
- maintain and improve our website and platform;
- understand how our services are being used;
- support safety, security, and responsible service delivery;
- meet applicable legal, regulatory, and professional obligations; and
- carry out other purposes that are explained to you when information is collected.

We do not sell personal information.

ORGANIZATIONS AND EMPLOYERS

Some people may receive access to ReiSpace through an employer, community organization, institution, funder, or other sponsoring organization.

Receiving sponsored access does not mean that the sponsoring organization is entitled to see your individual wellness activities or personal health information.

Where ReiSpace provides organizations with information about participation or use of services, our approach is to protect individual privacy and use aggregated or de-identified information where appropriate.

Individual information will only be disclosed where authorized, necessary to provide a requested service, or otherwise permitted or required by law.

SERVICE PROVIDERS

Like most digital services, ReiSpace may work with third-party service providers to support functions such as hosting, communications, security, payments, and platform operations.

Where service providers handle personal information on our behalf, we seek to limit their access to what is reasonably necessary for the services they provide and expect information to be handled with appropriate privacy and security protections.

DIGITAL AND AI-ASSISTED FEATURES

ReiSpace may use digital or AI-assisted features to support functions such as navigation, education, personalization, or service matching.

These tools are intended to support the ReiSpace experience. They are not a replacement for professional healthcare, clinical assessment, diagnosis, treatment, or emergency services.

Where a feature requires additional information or consent, appropriate information will be presented to users as the feature becomes available.

We are committed to developing and using these technologies responsibly and to reviewing our practices as technology, regulation, and recognized standards evolve.

INFORMATION SECURITY

We take reasonable steps to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

Our approach includes administrative, organizational, and technical safeguards appropriate to the nature and sensitivity of the information involved.

No digital system can guarantee absolute security. We therefore continue to review and strengthen our privacy and security practices as ReiSpace develops.

RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, contractual, or professional requirements.

Different types of information may be subject to different retention requirements.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on the circumstances and applicable law, you may be able to:

- ask what personal information we hold about you;
- request access to your personal information;
- request correction of inaccurate information;
- withdraw certain consents;
- update your communication preferences; or
- ask questions or raise concerns about how your information is handled.

Some information may need to be retained even after an account is closed or consent is withdrawn where retention is required or permitted by law or professional obligations.

COOKIES AND WEBSITE INFORMATION

Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences, and understanding website performance.

We do not intend to use personal information to create third-party advertising profiles or sell information about your browsing activity.

WEBSITE ANALYTICS

We use Matomo, a privacy-focused analytics tool, to understand how visitors use our website. Unlike many analytics services, Matomo is hosted entirely on our own servers. Your data is never shared with third-party advertising networks or sold to anyone.

Information we may collect through Matomo includes:

- pages visited on our website;
- approximate location, at the country or region level only;
- device and browser type; and
- how you arrived at our site.

We apply the following safeguards to protect your privacy:

- your IP address is anonymized before it is stored, and we do not retain your full IP address;
- analytics data is only collected after you provide consent through our cookie banner, and no tracking occurs if you decline; and
- raw visitor data is automatically deleted after 12 months.

You can change your consent decision at any time using the "Cookie Preferences" link in the footer of our website.

SAFETY AND REQUIRED DISCLOSURES

There may be limited circumstances in which information must be disclosed without consent, including where disclosure is required or permitted by law or necessary to respond to a serious safety concern.

Where such disclosure is necessary, our approach is to limit it to what is reasonably required in the circumstances.

CHANGES TO THIS POLICY

ReiSpace is continuing to develop its services, privacy program, and governance practices. We may update this Privacy Policy as our services change, legal requirements evolve, or our privacy practices are further developed.

The date at the top of this page will indicate when the Policy was most recently updated.

CONTACT US

Questions, requests, or concerns regarding privacy can be directed to:

ReiSpace Privacy & Compliance
Email: privacy@reispace.com
Edmonton, Alberta, Canada